Frequently Asked Questions

For your convenience, a list of frequently asked questions is provided below. Please be sure to review this list, as it is very possible that your question has already been answered here. If the solution you seek is not here, please feel free to contact us.

Frequently Asked Questions


Q01: I have downloaded the file and what should I do next?

A: If the file you just downloaded has an .exe extension, just double-click it to launch the installation process and follow the on-screen instructions. Or, in most of the cases it is a .zip file. You have to uncompress the archive to access the installation program. Unzipping is really easy once you know how. If you use Windows ME/XP/2000/Vista/7, you can open Zip files directly without any need of third party tools and display their contents as folders directly from Windows Explorer or you will need additional software to unzip files (WinZip, WinRAR, 7Zip, IzArc, Zipeg etc.). Double-click on zip archive to view the contents in a program window, then click on the "Extract" Button and specify the output location where you would like to extract these files. Close program window and find the folder of the extracted files, you are now ready to run the setup file.

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Q02: Is it legal to download the online FLV video to my PC?

A: Yes, it is legal. When you watch an online FLV video in flash from a website (like YouTube.com), the video will be automatically downloaded to the "Temporary Internet Files" folder of your hard disk. That means that the file is saved on your computer while you watch the video and there remains until you delete it. Our application does the same thing and it allows you to choose the download folder. However, the downloaded FLV files should be for individual use only. We suggest you not to convert any authorized material.

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Q03: Why can't I convert videos from YouTube with the right address?

A: Maybe you are using an older version of Easy YouTube to MP3 Converter. Please download the latest version of this product. Remember to keep the application updated: the YouTube is always changing the website, so we will keep promoting our software.

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Q04: I can't find the URL to paste into YouTube Downloader to download a video. Where is it?

A: YouTube Downloader uses the same URL to download the video that your web browser uses to display the web page. Look at the address bar of your browser near the top of your browser window and see the small YouTube logo and a URL such as "http://www.youtube.com/watch?v=XcLBRJ3rJts"? Copy the URL from there and paste it into YouTube Downloader and click the "Download" button to download that video to your computer. Note that this is not the information from the "embed this video" button on YouTube, e.g. "iframe..." or "http://youtube.com/embed/...". YouTube changed their website in January 2011 and the html code given by the "Embed" button will no longer work in YouTube Downloader.

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Q05: How do I download HD videos from YouTube?

A: Click the "Config..." button and select one of the "HD" options (e.g. "HQ 37") or use "Best Available", "Default" "Up" & "Down" to arrange the options. Make the quality you want on top of the list and it will be downloaded if it is available.

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Q06: How long will it take to convert a video to audio file?

A: It is hard to answer it generally. The time depends on many elements such as the speed of the CPU, duration of the input video, quality of the output video and so on. The converter shows an estimated "Time Remaining" when the conversion is processed.

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Q07: Is there some limitation to the format of the input?

A: SuperEZ Video to MP3 WMA Converter Free allows you to extract audio from nearly all popular video formats like AVI, MPEG, H.264, SWF, MOV, WMV, etc. for playback on popular devices like iPod, iPhone, PSP and so on.

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Q08: After I convert video files to AVI files, some of them files can't be played or I can only get the audio playback, why?

A: There are many reasons can cause this error. The most common reason is that the proper codec can't be detected. Maybe the following information can give you some help in downloading and installing AVI video codec.

Intel Indeo Video Codec and I263 Video Codec, download from http://support.intel.com/support/createshare/camerapack/CODINSTL.HTM

Microsoft MPEG-4 Video Codec (Version 1, 2, 3), these codecs are included in the Windows Media Tool, download it from http://www.microsoft.com/windows/windowsmedia/

DivX Codec, download it from http://www.divx.com/divx/

Aware Inc.'s Motion Wavelets Video Codec, download it from http://www.aware.com/telechoice/products/compression/motionwavelets.htm

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Q09: I have finished the conversion to the iPod/iPhone/Apple TV; what do I need to do so that I can transfer the output files into my iPod?

A: Do you have iTunes installed? It is a must. Please download it from www.apple.com. The transferring job must be done by this tool.

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Q10: The size of the output video is too large, why and how can I get it smaller?

A: The size of the output video is decided by the quality of it. If you want to get it smaller, please decrease the quality by selecting a preset with lower parameters such as Video Bitrate, Audio Bitrate, Sample Rate, etc. And of course, the shorter the time duration, the smaller the file size is.

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Q11: I'd like to adjust the order of the videos that I want to convert. How should I do?

A: After loading videos, please highlight the video you want to move and click "Move Up" or "Move Down" to move it to the ideal position. You can also directly drag it to the place you want.

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Q12: What is the maximum size of a MP3 that your SuperEZ MP3 Cutter and Editor Free can handle?

A: Theoretically the maximum size of a MP3 would be about 2 GB. So it can handle an MP3 file in big size. However, we do not suggest cutting a super-huge file directly.

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Q13: Which one is better in the MP4 output forms if I want to get better quality?

A: SuperEZ MP3 Cutter and Editor Free uses real-time MP3 encoding for cutting sound, which means all the middle data is stored in the memory, it will not cost any disk space for the big raw audio data. For some old computer (such as Pentium 100), the CPU speed can't meet the needs of real-time MP3 encoding, so you can't record to MP3 directly, but you still can record to WAV format first, then convert it to MP3.

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Q14: How do I add effects to my tracks?

A: You can add effects to any of your sound clips in SuperEZ MP3 Cutter and Editor Free by clicking on them. Then, each effect has presets and parameters that allow you to adjust the properties of the effect, and you can use the real-time preview feature to preview the results. When you're done, click "OK" to add the results to your creation.

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Q15: What is VIDEO_TS?

A: VIDEO_TS, short for video transport stream, is one folder of most video DVDS. When you insert a video DVD into your computer, you can open the DVD and view the contents just like a folder on your hard drive. Most video DVDs have two folders in the root directory - AUDIO_TS and VIDEO_TS. The VIDEO_TS folder contains all the DVD's video data and playback information, including .VOB (video object) files, .IFO (information) files and .BUP (backup) files.

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Q16: I just want to backup my DVD on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.

A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.

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Q17: Q: After the DVD conversion is done, I found that it is not in the correct audio track I want. What I want is French, but I get English. How to correct it?

A: In the "Audio" dropdown list, all the audio tracks can be found. Please select the one you want before you start ripping. It is below the title list.

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